Cancellation Policy

Descriptions

I - PAYMENTS

A - If payment is made by wire transfer at the time of the booking, at least 50% of the booking price must be paid within 15 days before the start of the accommodation. If the specified payments are not made within the allotted time, the reservation will be cancelled and 50% of the trip price will be invoiced to the client as a withdrawal compensation.

B - Clients who purchase discounted service must pay 100% of the service fee on the date of booking.

C - For special products and services, the balance must be paid no later than 60 days before the start of the service. Withdrawal compensation is as stated in 1A.

II - CANCELLATION-TRANSFER

1- The facility may cancel accommodation due to an unconfirmed booking, insufficient number of passengers, or adverse weather conditions, roadblocks, terrorism incidents, fog, strike, possibility of war, unpredictable technical issues and any force majeure events, even though it has demonstrated all necessary care. In these cases, the client has no right to compensation.

2- A- If the client requests a cancellation up to 15 days before the start of the service, the entire amount paid is returned.

B-In the event that the client cancels the contract between 15 and 7 days prior to the commencement of the service, they agree and undertake to pay 50% of the accommodation fee to the facility, in the event that the client cancels the contract when less than 7 days prior to the commencement of the service remain, they agree and undertake to pay the whole accommodation fee to the facility. Date changes made by the client are subject to cancellation.

C-In the event of the cancellation of discounted services, the client agrees and undertakes to pay 50% of the service fee up to 7 days prior to the commencement of the service, and the entire service fee to the facility after 7 days.

D- For special products, for cancellations made up to 60 days before the start of the service, the entire amount paid to the client up to that point is refunded. If the client cancels the contract 59-31 days before the start of the accommodation, they accept and undertake to pay 35% of the trip fee;  if 30-15 days before, 65%; and if 14-07 days before 80% and whole  to the facility in less than 7 days.

E- Exceptions to cancellation and transfer clauses are possible if an official board report from a fully-fledged state hospital and written submission from the client or a first-degree relative is provided prior to the start of the service attesting to illnesses or deaths that would prevent the 10-day usual occupation.

3- The client may transfer the service to another individual to 7 days before the start of the service. The client must submit any cancellation and transfer requests, in writing, to the enterprise prior to the start of the service. The transferee is responsible for all expenses arising from the balance and transfer.

4- In the event that the client fails to notify the enterprise in writing that they will participate in an accommodation service after its start date, the facility has the right to cancel all reservations and services made on behalf of the client after 24 hours. No refund will be made to the client for such cancellations.

5 - The facility, if deemed necessary, may cancel any tours announced or registered, partially or completely, before the start of the accommodation service, provided that the client is notified. Within the same period or during the service, the company may change the hotels, transportation vehicles and destinations within the scope of service. If the client does not accept these changes and cancellations for justified reasons, they have the right to cancel the reservation and have any unused service fees refunded.  

NOTE In accordance with the relevant articles of the Tax Procedure Law, we kindly request that you may request an an invoice for the purchase of service from our business within one week from the 8th day following the end of the service

If the purchased service is an early booking discount product, the contract terms II-2c are valid in cases of cancellation.

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